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sales & customer service training

Hotel guest services - Guest relations manager training courses


Do you want to improve your hotel guest relations and guest services?


Trainers: Miodrag Kostic and Daniel Tavcioski - 10 days
  1. We would determine your business goals and your employees performance gaps and conduct the root cause analyses
  2. We would manage and advise in the design, development and delivery of appropriate solutions to your problems
  3. We would coordinate the implementation of performance improvement solutions in your guest relations department
  4. We would measure progress on several levels to make sure it brings you expected return on investment (ROI)
What are we going to do?
  1. Step - Examine your situation and needs (where are you now?)
  2. Step - Define your sales goals (where do you want to go?)
  3. Step - Establish what we need to do (how do you get there?)
  4. Step - Create the training plan based on research and analyses
  5. Step - Implement initial employee training (based on needs)
  6. Step - Assess the initial training results and establish new needs
  7. Step - Implement additional employee training (success optimization)
  8. Step - Evaluate successfulness of the project and prepare reports
  9. Step - Suggest the best way of sale system improvement
Hotel customer service training and consulting plan
  1. One day Current state and needs assessment and analyses, crating detailed training plan and schedule
  2. Two days training “Personal communication basics" (combination of appropriate personal communication modules)
  3. Two days training “hotel guest service basics" (combination of appropriate hotel guest service modules)
  4. Two days training “Advanced hotel guest-customer service" (combination of appropriate advanced hotel guest service modules)
  5. One day working with employees examining how much is acquired knowledge applied at work (assessment and analyses of initial training)
  6. Two days reinforcement training (success optimization) with modules created to reinforce important hotel guest service training segments (like selling system steps, services)
10 working days program
( 8 days training + 2 days consulting free )

We perform our hotel guest-customer service training and consulting with two trainers-consultants present and active all the time, which means much better learning effectiveness and better price (per trainer).

Trainer-consultant - Miodrag Kostic - Director of 'VEZA' Inc.
Trainer-consultant - Danijel Tavcioski - Director of 'KAKO' Inc.

Reservations and application: This program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.

Please call us: Tel: +381 63 60 80 26 - Email: info@businessknowledge.biz


Download sample of our 'Direct Selling Training' Power Point presentation (1.2 MB)

A highly intensive hotel guest service skills workshops that will give your hotel staff necessary skills, proper attitude and much needed competence to maximize guest service and create long-term hotel guests loyalty.

The result of this training program is improved hotel guest relations and loyal customer base


Our interactive workshops, trainings and public seminars are available in English language to hotels throughout the World, in:
Raffles Grand Hotel d'Angkor Cambodia ofitel Royal Angkor Golf & Spa Resort Peninsula Beijing Peninsula Hong Kong Ritz-Carlton Four Seasons Langham Hong Kong Mandarin Oriental China Grand Hyatt Hong Kong Shanghai JC Mandarin Pudong Shangri-La Portman Ritz-Carlton, ShanghaiFour Seasons St. Regis Hotel Shanghai Oberoi Amarvilas Mumbai New Delhi New Delhi India Four Seasons Resort at Sayan Bali Indonesia Ritz-Carlton Bali Resort & Spa Park Hyatt Tokyo Mandarin Oriental Kuala Lumpur Peninsula Manila Grand Hyatt Singapore Shangri-La The Fullerton Hotel Four Seasons Shilla Seoul Sukhothai Bangkok Thailand Royal Orchid Sheraton Hotel & Towers Mandarin Oriental Dhara Dhevi Amanpuri Sofitel Metropole Hanoi Hanoi Vietnam Evason Ana Mandara Resort & Six Senses Spa Llao Llao Hotel & Resort Bariloche Argentina Park Tower Buenos Aires Alvear Palace Hotel Park Hyatt Mendoza Mendoza Blancaneaux Lodge San Ignacio Belize Santiago Chile Los Sueños Marriott Ocean & Golf Resort Puntarenas Costa Rica Casa Santo Domingo La Antigua Guatemala Las Brisas Acapulco Mexico Las Ventanas al Paraíso One & Only Palmilla Las Mañanitas Royal Hideaway Playacar Maya Riviera Camino Real Oaxaca Four Seasons Resort Punta Mita Casa de Sierra Nevada Monasterio Machu Picchu Sanctuary Lodge Peru Carmelo Malliouhana Hotel & Spa Anguilla Jumby Bay Antigua Antigua Curtain Bluff Resort One & Only Ocean Club at Paradise Island Bahamas Pink Sands Four Seasons Resort Great Exuma at Emerald Bay Bahamas Sandy Lane Barbados Waterloo House Bermuda Jamaica Inn Couples Sans Souci Couples Swept Away Jamaica Peter Island Resort Peter Island Eden Rock St. Bart's Hôtel Saint-Barth Isle de France Anse Chastanet Resort Ladera St. LuciaLa Samanna St. Martin Parrot Cay Turks and Caicos Chobe Chilwero Lodge Chobe National Park Botswana Moremi Game Reserve Mombo Camp Moremi Game Reserve Botswana Four Seasons Cairo at Nile Plaza Cairo Egypt Mena Oberoi Four Seasons Amman Jordan Mara Serena Safari Lodge Masai Mara Kenya Kichwa Tembo Masai Mara Kenya Mount Kenya Safari Club Nanyuki Sofitel Palais Jamai Fes Fez Morocco La Mamounia Marrakesh Ritz-Carlon Qatar Cape Grace Cape Town South Africa The Table Bay South Africa Mount Nelson Grace in Rosebank Johannesburg The Michelangelo MalaMala Game Reserve Kruger National Park Area Sabi Sabi Private Game Reserve South Africa Phinda Private Game Reserve Kwazulu Natal Palace of the Lost City Ngorongoro Serena Safari Lodge Ngorongoro Crater Lodge Kirawira Camp Western Serengeti Serengeti Tanzania Grand Hyatt Dubai United Arab Emirates Jumeirah Beach oyal Livingstone

NEW = Need to improve your sales and effectively implement change?


Download Power Point presentation of our education and consulting services (2.1 MB)